Went in for an emergency appointment on a Saturday. Was seen within ten minutes of arriving. The dentist was so lovely and put me at ease! Would definitely recommend
I see that the practice gets very mixed reviews, but for me and my little family the experience so far was outstanding; granted no serious interventions so far, so cannot judge about that, but hygiene, general checkups, and wisdom teeth extraction all went very smooth and professional. The wait times are somewhat on a longer side, but that's an NHS issue in general, not the practice's :)
I’m disappointed with the service at this dental practice. Coming twice for nothing, first time I was told my dentist had family problems and had to go home, send time I was told my appointment is going to be longer then I was booked for. Also dentist doesn’t sound confident of the result after filling my root canal. So overall bad impression!
Had a same day urgent appointment on a Saturday, was seen to within 5 minutes and was treated very well, and asked if I was nervous about dental work and everything was explained to me very clearly and what my options were. I asked to be added to the waiting list to register with their surgery because I was so impressed with the care!
Joined the waiting list 9 months ago. Popped in today to find out what the status was. We were told six months. The blonde young receptionist (13.9.25) was very rude and without saying sorry I’ll be with you in a minute, just didn’t look up. Was stood for ten minutes. Without any explanation just said yeah it’s 12 months now. She spoke to me very condescending. Why isn’t the practice updating people. I find it to be very unprofessional. To tell us 6 months then just not bother getting in contact. This practice should not be registered on the NHS website as taking new patients. They clearly are not and wasted a significant amount of time that we could have been on a practice that is excepting patients onto a waiting list.
I had an emergency appointment here yesterday as my own dentist couldn't fit me in. Im a nervous patient and I cannot thank the dentist ( I only know as Lee) and the nurse who looked after me. They were so understanding and really put me at ease as it turned out it was a wisdom tooth I was in agony with. Lee extracted my tooth so quickly with no pain whatsoever. I am so grateful for the empathy shown and I am seriously considering changing my dentist to Clarence Road. I would 💯 highly recommend them.
Terrible dentist. Was seen fast don’t get me wrong, but I was in and out within 8 minutes, the dentist was extremely rough, he jabbed me in my gum with the sharp tool the use, and when “cleaning” my teeth he only did the bottom to which he dragged the spinning tool across my gum line and cut my mouth in multiple places, to the point I now have an infection in my gum, puss and blood coming out! This was my first appointment and I will NOT be returning.
It used to be a wonderful practice, until the takeover. Repeatedly cancelled our appointments, via a text that said they'd be in touch to rebook (they didn't, we had to ring them). Rarely been seen by/booked in with the same dentist twice. I've also been subjected to some very long waits in the waiting room (the longest was an hour) with no apology from the dentist. I was made to feel I should be grateful for being seen at all, despite paying for Denplan Care. No longer receiving a scale and polish as part of check-ups, despite this being listed as part of the 'Care' level of cover. We've left.
All Staff on reception are great an polite also whenever I come I get seen on time. Even the person doing checks or fillings are very gentle, professional an 5 🌟 rated. Never rush an get job done correctly. Highly recommended
I had an infection and required dental treatment to remove my teeth, shahid the dentist talked through me through the whole procedure, and made sure I was calm and he was very professional and extracted the tooth within 10 mins thank you Shahid you did an amazing job. I would highly recommend shahid to family and friends he did a 5 star job thank you once again
Firstly I'll say iv always had a overwhelming fear of dentists following a few bad experiences when I was a child, this led me to avoid dentists for the last 15 years leaving my teeth in a terrible state. I'm now 31 and have decided I desperately need my teeth sorting. Started my journey to better teeth with Clarence road Dental around 2 months ago and iv had nothing short of an amazing experience. There's no judgement over the state of my teeth, Dr Harkamal Sidhu Singh is completely understanding and takes the time to calm your nerves, a trait most dentists lack. All of my treatments have been totally and completely pain free, again a need experiences for me. Iv been through probably 15 different dentists over the years due to me being kicked out due to fear causing me to miss appointments. Clarence road is the best practice iv ever been to, and by a country mile.
I had a deeply disappointing experience with this dental practice after my 14-year-old son was referred there by NHS 111 due to severe pain, swelling, bleeding, and difficulty chewing. Despite the urgency, we waited nearly an hour before being seen.What followed was shocking: the dentist examined him and said, “I can see swelling, but I can’t see the pain. It is nothing to warrant an emergency referral.”I’m sorry, but pain is a subjective experience .if a child says he is in pain, he is in pain. Dismissing his complaint was both unprofessional and insensitive.Although they took some X-rays, there was no communication whatsoever about the next steps. I even offered to pay privately for treatment on the spot, but again, no guidance or support was offered.We left feeling completely let down and went straight to a nearby private dental clinic where we received excellent care, clear communication, and immediate treatment.This practice failed in both compassion and professionalism.I would not recommend them, especially for children in distress.
My 1st visit today. The ladies on reception..... you are lovely, a friendly smile and very welcoming. My Dentist was thorough and again, lovely. I am looking forward to my next visit. Not something you say usually about going to the dentist.
Shyadea was amazing with my anxiety. had to have a deep clean .she talked me through the steps and when I started shaking she stopped asked me to take deep breathes and when I was ready start again thank you ❤️
Would Highly recommend to all my family, and friends 5***** Absolutely delighted with my treatment, and all the Dentist and Staff are amazing!! I can smile 😁 again now Thank you! 🙂
I've been in paid for the past week with my tooth and was getting so upset not being able to find a dentist.I was honestly at the point of giving up, the receptionist Tracey was lovely on the phone and managed to help me!!I've spoken to so many dentistry's and the receptionist have been quite harsh which at the moment has been killing me because I'm just trying to help my pain, but it was a breathe of fresh air talking to Tracey!!! Thank you so much for helping me 🤍
Only given this place 1 star as there’s no option to leave zero!!Waiting over an hour for a pre-booked appointment. This place actually admit to double booking!My son is currently preparing for his GCSE exams so missing valuable school time is completely unacceptable!I have several work commitments scheduled which I’ve had no option but to cancel!AVOID THID PLACE AT ALL COSTS!
I could not recommend this dental practice enough. I have been going to Dr. Sidhu for rental treatment for a number of years. I travel from coventry to chesterfield for treatment. This time and care if gives is exceptional. He explain exactly what he is doing, and why he is doing it. For someone that is very nervous about a dental treatment he is the perfect person to go to. His treatments are second to none. Today I have a filling replaced. You can't even see the new filling. It blends in with the existing tooth.
This is a great dental practice who are customer focused, professional, with polite and attentive staff who go that extra mile to make you feel like an individual not a number whom the other practices in my experience treat you with apathy.I would personally highly recommend them
I booked an appointment for the first time at this place for myself, my missus and two daughters. After the call we received email with following time slots for each of us,16:55,17:15,17:35,17:45.Because I was becoming ill so with my respect to the dentist I had to cancel my appointment(16:55), but I said over the phone that my family will still be coming for their appointments and their time slots. My missus with kids drove there for 17:15 and receptionist (young ish blonde girl) Said that my missus late for her appointment and there is no chance for a service today because dentist went home (Sai Lakshmi Narne). I went there day after to ask who is responsible for what's happened to us and I heard from receptionist that it's not her fault and we should come early when I cancelled mine because we are family? Without any information given to me over the phone how she expecting my family to come now after my cancellation. Obviously receptionist blamed the dentist who went home and used some silly child excuses created in her imagination and was trying to blame myself as well. Also nobody rang us on that day to make sure or just ask the question ( receptionist responsibility) if we coming or if we late or anything they just decided themselves what to do. It's clearly visible who's fault it was.Very incompetent receptionist and unorganised place. We just wasted fuel and time for nothing to hear stupid excuses trying blaming us. Receptionist is the first contact and the face of any company and recruitment process supposed to be more strict.On top of that she said that if we don't like here we don't have to come here. Sorry but this advice from unprofessional and incompetent person mean nothing. I'm not a fan of putting this kind of reviews but I doing it in a good intention for others to not be surprised one day
Had a tooth out today. First time without sedation. My tooth had a crack in it and the dentist was very careful to prevent it breaking and leaving some behind.
My husband had his first visit today we were very impressed with everyone and the prices were very reasonable.A special mention for the lady behind the desk she was very pleasant and explained everything well.
EXTREMELY RUDE RECEPTIONIST!! Asked me if I was in any pain, I said yes and she said the dentist can’t see me as I may need root canal, I was explaining that the pain isn’t the tooth itself, it’s catching on my cheek because it’s sharp due to my filling falling out, the receptionist just put the phone down on me, I called back and managed to explain the issue and the dentist said “I put the phone down because you didn’t listen to me” rude and nasty lady! I believe her name was Jess/Jessie. Gave the dentist a poor reputation. Called the dentist at 15:38 5/08/2024. I will be calling back to speak with the manager
My son is in the process of trying to get braces for his misaligned teeth, after an appointment in July 23, we had another in September 23 for a hospital x Ray, then another 12 week wait until December 23 when all scans and pictures were taken. We were then told it would be a further 12 weeks before another orthodontist appointment for fitting ( so End of March 24).After another 4.5 months, we finally get an appointment in mid May, only its another nurse appointment and we are told the orthodontist appointment will be at least another 3 months and in August 24. It appears to me they are taking as many patients onto the books as possible, meaning huge waits for service.What's the point in taking scans and xrays in preparation for fitting if you aren't going to get round to it for a year? His teeth will have grown and moved in that time, meaning yet another set of scans and pictures and another wait...Will be going private, elsewhere. my son is upset about his teeth, and this dentist has been dragging out this process for well over a year now. Being told to expect an appointment in 12 weeks, only for it to be in 8 months is ridiculous.
Been going to this surgery my whole life and the service over the last few years has become absolutely abysmal.Last year I had to wait 8 months for an appointment only for it to be cancelled on the day then I was forced to wait an extra 2 months for another one!Then today my upcoming appointment has been cancelled once again…This, along with the fact that every time you go they are 45-60 minutes behind schedule, has made me find another practice after 25 years of going there
My mum attended her first dental appointment with this practice today - the staff are really friendly & helpful and nothing seems to be too much trouble despite the fact that you could see they were busy. The dentist was outstanding - he spoke very gentle to my mum ( who is 76) and in a manner that she understood everything he said to her - a plan of care and treatment was discussed and agreed I was extremely impressed by the service my mum received today the dental nurse was extremely lovely too. Thank you.
As a nervous patient, I had built up a great relationship with Lynda and she helped build my confidence in having treatments, some without the need for conscious sedation. Sadly, since the retirement of the original dentists, this dentist is delivering a poor person centred service and they do not seem to be able to cater for nervous patients. The receptionists are still lovely but the dentists just want a quick turnover. No time for nervous patients. Despite the receptionists taking the time to listen to my concerns and put information on my notes and assuring me the dentist will take time to speak with me. This never transpired. They didn’t even read my note. One dentist drilled a tooth without warning and anaesthetic. Another dentist told me if I didn’t like the dentist to look and go somewhere else. So I have!
I have been attending this practice for 56 years but today was the worst ever experience. I saw Shahid who was hard selling treatments and totally contradicting Mr Singh’s previous advice. If I hadn’t pressed for a scale and polish he wouldn’t have done one; this was always done as part of my check ups with the previous owners. Shahid still insisted I see the dental hygienist. The receptionist told me the hygienist would do a scale and polish which I’d just had - but for a further £44! What is going on with this practice? So disappointed.
Underwhelming service as a denplan patient. Seeing a different dentist every time, with little confidence in each since the retirement of the original and very capable dentist I first signed up with. Little understanding regarding sensitive teeth which makes my visits very difficult and dreaded. They don't even have a hygienist. Not best pleased to be honest.
Have spent a lot of time in the last 3 days trying to get through on the phone without success to cancel an appointment I had today. The website link doesn't work and there's no email address apart from one I found as a reply to a review. The dentist was clearly still expecting me as he rang and left a voicemail. I rang back immediately but apparently the surgery is closed. Very frustrating for both of us I would imagine. Don't know what else to try to contact them. I live a long way away and can't call in in person as my car has broken down.
Our son Ryan has severe autism and has struggled with going to the dentist in the past. Jacqui, the hygienist has been seeing him every 3 months for many years and has made him feel comfortable in the chair and having his teeth cleaned. A great service.
I had to have a filling replaced, and I'm usually fairly nervous of dental appointments. However, Mahammad was absolutely brilliant; he and Leah made me feel completely relaxed, it really was a very essy experience, didn't even feel the numbing up jab,in fact i very nearly nodded off! Thank you both very much.
They squeezed me in for an emergency appointment today despite having a full surgery and a dentist off sick. I was feeling pretty poorly due to an infected tooth and they looked after me well and called me later in the day to check that I was OK. A great, professional service.
This place always goes above and beyond for you. My dentist is Mr Mohammed Mansoor, he’s super friendly not just to his patients but to his staff too. My teeth were not the best due to being let down but he made sure I left feeling confident and most of all having healthy teeth again.Thank you!
Excellent experience of visiting this dentist, Simon Arpad is fantastic, calm and really informative.Also fantastic with my little girl who’s nervous 😊
After a number of visits regarding dental problems& seeing both H&Mr Mohammed Mansor i have had excellent treatment.Everything has been thoroughly explained&options been given.I cannot recommend this practice enough.
I have never had such a bad experience. the staff was of a rudeness that no one can imagine. they lost my recording and while I was explaining what happened they hung up the phone. Before starting a job, learn education and then also learn how to work.
Brilliant dentist, from the very beginning every detail of my treatment was discussed clearly and openly. I felt very safe and I am delighted with the results.Highly recommended !
Excellent care and treatment received during 3 recent appointments with Mohammed Mansoor. I have been a patient at this practice since childhood (over 50 years). In all that time, the dentists, nurses and reception staff have always been helpful and courteous.David M.
